Refund, Return & Exchange Policy

At Trendy Taruni, every piece is carefully checked and packed before dispatch. We want you to love what you receive, while also maintaining fair and transparent policies for our small business.

Please read our Refund, Return & Exchange Policy carefully before placing your order.

Returns & Exchanges

Due to the personal nature of jewellery and for hygiene reasons, we do not accept returns or exchanges for change of mind, personal preference, or simply because the customer no longer wants the product.

Returns, replacements or refunds may be considered if:

• You receive a damaged or defective product.

• You receive an incorrect product.

• The product received is materially different from the product ordered or its advertised description.

Valid proof of the issue will be required.

Unboxing Video Is Required

To report a damaged, defective, missing or incorrect product, a complete and continuous unboxing video is required.

The video must:

• Start before the courier package is opened.

• Clearly show the sealed outer packaging and shipping label.

• Show the entire unboxing process.

• Clearly show all products received and the reported issue.

• Be continuous, unedited and without cuts or pauses.

Please contact us within 24 hours of delivery with the unboxing video and your order details so that we can investigate the issue promptly.

Claims for transit damage, missing items or incorrect items without sufficient evidence may not be accepted where the issue cannot otherwise be verified.

Damaged / Defective / Incorrect Products

Once the claim has been reviewed and approved, we will first offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer:

• An alternative product of equivalent value,

• Store credit, or

• A refund, where applicable.

For an error from our side or an eligible defective/damaged product, Trendy Taruni will bear the reasonable return/replacement shipping cost.

Ring Size & Size-Related Exchanges

Please check the product description and size information carefully before placing your order.

If you order an incorrect ring, bangle, bracelet or other sized product, an exchange may be considered subject to availability and approval.

For customer-requested size exchanges, the customer will be responsible for the applicable return and reshipping charges.

The item must be:

• Unused and unworn,

• In its original condition,

• Returned with its original packaging, and

• Free from scratches, damage, perfume, cosmetics or other signs of use.

Sale & Discounted Products

Products purchased during clearance sales, special promotional sales or specifically marked Final Sale are generally not eligible for return or exchange for change of mind or sizing preference.

This does not affect remedies available for products that arrive damaged, defective, incorrect or materially different from what was ordered.

Colour & Appearance

We make every effort to display product colours and details as accurately as possible.

However, slight variations may occur due to lighting, photography, screen settings, stone patterns or manufacturing batches. Such minor variations are not considered defects.

Jewellery Care & Wear

Jewellery is delicate and should be handled with care.

Normal wear and tear, scratches caused after use, accidental damage, improper storage or handling, and damage caused by exposure to harsh chemicals are not considered manufacturing defects.

Loss or dislodging of stones after the product has been worn will normally be treated as wear-related damage unless there is evidence of a manufacturing defect.

Water-Resistant Jewellery

Where a product is described as water resistant, this does not mean that it is completely waterproof or immune to wear.

For better longevity, we recommend avoiding prolonged or repeated exposure to perfumes, sanitizers, harsh chemicals, swimming pools, seawater and cleaning agents.

Used Products

For hygiene and safety reasons, jewellery that has been worn or used cannot ordinarily be returned or exchanged unless the issue is an eligible defect that existed at the time of delivery.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable return/refund conditions will apply.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number while placing an order.

If an order is returned because of an incorrect/incomplete address or unsuccessful delivery attributable to information provided by the customer, additional shipping charges may apply for redispatch.

Refunds

Once an eligible refund has been approved, it will be initiated to the original payment method, wherever possible.

Bank/payment-gateway processing times may vary after the refund has been initiated.

Shipping charges are generally non-refundable for customer-requested returns or exchanges. Where the return/refund results from an error attributable to Trendy Taruni or an eligible defective/incorrect product, applicable shipping costs will be handled by us in accordance with applicable law.

How to Raise a Request

For any return, replacement or refund request, please contact Trendy Taruni with:

Order Number
Customer Name
Registered Phone Number / Email
Reason for the request
Complete unboxing video (where applicable)
Clear photographs of the product

Please contact us through the customer-care details displayed on our website.

---

Trendy Taruni
Where Luxury Meets Affordability

We reserve the right to update this policy from time to time. Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.